Booking Terms & Conditions at Raglan Sunset Motel

Terms & Conditions

Reservation Terms and Conditions (updated 1/03/18)

By making a reservation at Raglan Sunset Motel (The Resort), you agree to abide by these Terms and Conditions and Motel Rules.

1. Reservations are a contract between Raglan Sunset Motel ('us', 'we', 'our', 'management') and the person, aged 18 years and over, named on the Reservation ('you', 'your', 'the reservation holder').

Reservations are not transferable to any other persons. This means that the person named on the reservation must occupy the site/room for the duration of the contractand is ultimately responsible/liable for occupants and visitors of that site/accommodation. Raglan Sunset Motel reserves the right to cancel any booking (without refund) whereby the person named on the reservation is no longer occupying the site/accommodation.

2. Check In/Check Out

The reservation holder must register and pay any balance due on arrival, before we will allow any access to sites/rooms. If you do not check in with us when you arrive, your booking may be deemed a 'non-arrival' and cancelled without refund, allowing your site/accommodation to be re-let.

Check in time is from 2pm for all accommodation.  Check out time is by 10am for all accommodation.

Early check in or late check out is unfortunately not available during our  Peak Season.

If you will be arriving after 6.30pm, please let us know so we can arrange a late arrival pack for you which will be left in the late arrival box external to reception.

3. Minimum Stays Peak Season & Public Holidays

Minimum nights stay from 25 Dec until 8 Jan (Xmas Peak):

All Accommodation: 5 nights

Any requested bookings less than the above noted minimum night stays is at the discretion of the General Manager.

Note: Other minimum stays apply from 8 Jan - 6 Feb. See Booking Screen for details.

New Zealand Public Holidays including but not limited to: Auckland Anniversary, Labour Weekend, Waitangi & Easter a minimum 3 night stay applies for all accommodation.

4. Payment Policy

  • Online bookings, via our website, will be charged in full at time of booking.  We accept Visa and Mastercard (a 2% credit card surcharge applies).  See below for cancellation policies.
  • One payment per booking (No split accounts) to be paid in full on arrival if not pre-booked.

If for any reason, other than those provided for in sections 1, 5, 9 and 10 of these Terms and Conditions, we do not provide part or all of the accommodation you have reserved, then our liability to you is limited to a maximum of a refund of the amount you have paid us for your reservation reduced by an administration fee, any deduction pursuant to section 10, and by the price of any accommodation and services that have been provided or made available to you by us up to that date.

5. Cancellation and Amendment Policy (excluding Peak Season 25 Dec-6 Feb see 5a)

Policy Terms and Conditions:

  • If you cancel your booking and provide at least 72 hours written (email with booking reference number noted) notice prior to day of arrival, then a 75% refund will apply.
  • If you cancel your booking without providing 72 hours written (email with booking reference number noted) notice prior to day of arrival, then a 25% refund will apply.
  • On your 'due day of arrival', for cancellations or 'non-arrival's', you will be charged for the full amount due (booked). 
  • If you choose to leave early, no refunds in part apply nor is the balance of booking is transferable. 

5a. Peak Season (all bookings between 25 Dec – 6 Feb)

Peak Season: We require written (email with booking reference number noted) notice of all cancellations and changes to confirmed Peak Season bookings.

  • After 31 August for the upcoming 'Peak Season', 50% of your total confirmed booking is non-refundable and non-transferable.  Payment cannot be transferred as 'credit' to other bookings held by the booker or other parties.
  • After 1 November for the upcoming 'Peak Season', 100% of your total confirmed booking in non-refundable and non-transferable.  Payment cannot be transferred as 'credit' to other bookings held by the booker or other parties.

Note: Confirmed Peak Season bookings cannot be moved to dates outside of Peak Season, reservations cannot be changed or made less than the minimum stay booked.

Change of guest numbers:

Please advise us before arrival if you want to change the number of people in your reservation. The maximum number of people allowed in accommodation is specified in the Room Descriptions, and there is a maximum of five (5) people per camping site. Any changes outside of this policy is at the discretion of General Management only.

6. Child Policy

Child rates apply to children aged 3 – 15 inclusive. No charge for infants under 3 years old. Parents will be held responsible for their children at all times. Younger children must be supervised at all times and accompanied by an adult in the communal facilities.

7. Pet Policy

Sorry, you and your visitors cannot bring animals into the Resort at any time (except Service dogs).

8. Privacy Act

Unless you instruct us in writing, the booking information provided by you will not be passed on to a third party or disclosed to persons inquiring if you are a guest.

9. Behaviour

We are a family oriented Resort and expect reasonable, courteous behaviour from all our guests. Please respect other guests and allow everyone to enjoy their holiday. Management reserves the right to terminate a booking at any time without refund, if behaviour is deemed unacceptable by the General Manager.

10. Cleaning/Damage

Management reserves the right to recover cost where extra cleaning is required. Dish washing is not included in your room rate and a $50 charge will apply.

Please notify reception of any breakages or damage to resort property. Management reserve the right to recover all costs.


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